Course Overview

Conflict is a natural part of working with others, but when mismanaged, it can lead to discontent or even dysfunction. This course provides participants with foundational conflict resolution skills they can apply in stakeholder engagement, team dynamics, and other interpersonal situations. The session explores the different types of conflict, helps participants understand their own conflict style through a self-assessment, and introduces essential communication techniques to manage conflict more effectively.

What You Will Learn

Participants will explore the core dynamics of conflict and gain practical skills to engage more productively when tensions arise. The course covers cognitive biases, communication strategies, and the unique aspects of managing conflict in remote work settings. Participants will also consider how to use technology to support proactive and effective conflict resolution. Real-world examples and case studies will illustrate key lessons.

Course Format

This one-module course is delivered online via Zoom or as a half-day in-person workshop. Participants will complete a short reading assignment prior to the session and receive a certificate of completion upon successfully finishing the course.

Module Breakdown

The course includes a single virtual module that guides participants through conflict types, self-assessment of conflict strengths, communication techniques, and strategies for resolving conflict in both in-person and remote contexts. The session features applied case studies and examples drawn from real-world work settings.

Who Should Attend

This course is ideal for:

• Anyone who wants to build confidence and skill in navigating tough conversations at work
• Professionals in leadership or supervisory roles
• Team members navigating challenging work dynamics
• People who engage stakeholders, clients, or partners in high-stakes settings

Prerequisites

Participants should complete a short reading assignment prior to attending the course. All other materials will be provided during the session.